FAQ
Frequently Asked Questions
1. What types of shoes does Bhvideoproducoes sell? We offer a curated selection of men's and women's footwear, including sneakers (low-top, high-top, lifestyle, running), casual shoes, slip-ons, trainers, skate-inspired kicks, and more — designed for streetwear, active lifestyles, and everyday comfort.
2. Where do you ship? We ship to all 50 states in the United States, including Alaska and Hawaii. International shipping is not available at this time.
3. What are the shipping options and costs? We provide fast and reliable shipping with these options (delivery times are business days, Monday–Friday, excluding holidays):
- Express Shipping: 3–6 business days — $20
- Free Shipping / FREESHIPPING: 7–14 business days — $0 (most orders qualify for free shipping!)
- Free Standard Shipping: 7–14 business days — $0 (select this for free delivery on qualifying orders)
- Standard Shipping: 7–14 business days — $10 (for orders that don’t meet any free shipping threshold, if applicable)
Free shipping eligibility will be clearly shown at checkout — the majority of orders qualify!
4. How long will it take to receive my order?
- Express: 3–6 business days
- Free / Standard: 7–14 business days Orders are typically processed within 1–2 business days. During busy periods (holidays, launches), it may take slightly longer.
5. Do you offer free shipping? Yes! Most orders qualify for Free Shipping (7–14 business days). Any minimum order requirement (if applicable) will be displayed clearly in your cart at checkout.
6. What is your return policy? We offer a 30-day return policy for unworn, unsoiled shoes in original condition with all tags and packaging intact. Return shipping is usually the customer's responsibility unless the item is defective or we sent the wrong product. Contact support@bhvideoproducoes.com to start a return.
7. How do I know what size to choose? Each product page includes a detailed size chart with US sizing, foot length measurements (in inches/cm), and fit notes. We recommend measuring your foot at the end of the day and comparing to our chart. If you're between sizes, many customers size up half a size for comfort (especially with sneakers).
8. Are your shoes true to size? Most styles run true to US standard sizing, but fit can vary slightly by model (e.g., narrow toe boxes or wide fits). Always check the product description and size guide for specific fit advice.
9. How can I contact you? We're here to help! Email us at support@bhvideoproducoes.com or use the contact form on our site. We typically respond within 24–48 hours.